The award-winning EdgeView VoIP Support
System and EdgeView Reports Server are a critical solution
for service providers and enterprises looking for faster installation
times
and to
better
monitor/manage
VoIP quality. The VoIP Support System offers proven operational
savings and allows services provider and enterprise customers
to easily scale their VoIP service through the central management
of Edgewater Networks' EdgeMarc, EdgeConnect, and EdgeProtect
Series products.
Automated plug & dial setup of IP phones,
EdgeMarc and EdgeConnect devices Advanced knowledgebase Configuration/setup of CPE including EdgeMarc, EdgeConnect, and IP phones MOS (mean opinion score) statistics capture - continuous and historical Proactive notification of poor call quality using SNMP traps or email Call signaling capture and analysis for advanced troubleshooting (call-ladders Secure transfer of User Agent authentication credentials Local EdgeMarc storage of configuration files Works with existing NMS infrastructure Image management and group upgrades for multiple nodes High availability with optional dual redundant, hot swappable AC or DC power supplies GUI-based interface Tiered administration privileges and multiple user accounts
EdgeView Reports Server
- Key Features
Comprehensive report library
for average mean opinion score, below quality VoIP minutes,
below quality threshold alerts and more On-demand and scheduled
reports Flexible
report output formats including .csv, pdf, html and XML Dashboard views provide
critical real-time performance statistics
Key
Benefits
Plug & Dial - Eliminate pre-staging of IP phones Plug & Dial - Reduce installation times - from hours to minutes Plug & Dial - Improve "out of box" user experience OPEX savings – faster installs, fewer truck rolls, 60% shorter technical support calls Simplified troubleshooting – MOS statistics, LAN/WAN problem isolation signaling capture, VoIP knowledgebase Improved customer satisfaction – faster trouble resolution Flexibility – configuration, management and monitoring modules Scalability – one to many with multi-node support and remote upgrades Carrier Class – high availability for carrier-grade installations Easy to use – GUI-based tools for technicians of all levels to utilize immediately Data rich – knowledgebase management systems provides a vast library for troubleshooting and problem source identification Performance
reporting– provides unprecedented
visibility into the call quality and the performance
of the VoIP network Seamless
integration – works
in conjunction with existing OSS or NMS systems
