Combined with EdgeMarc
routers and EdgeConnect switches, the EdgeView VoIP Support
System allows service providers and enterprises to deliver
the best possible support at the lowest cost. Several
operators have seen a marked improvement in installation/configuration
time, call resolution as well as a reduction in hard
operational
costs see (Reignmaker case study.)
Key features include:
VoIP
network troubleshooting and monitoring Passive call quality monitoring using Mean Opinion Score
(MOS) and other statistics VoIP signaling capture and analysis
Online knowledgebase with
troubleshooting tips Automated Plug & Dial
setup of CPE devices including IP phones, LAN switches and
EdgeMarc routers Image
management and group upgrades for multiple Edgewater
devices Optional
Multi-tenant capability Custom
and standard interfaces to leading feature server products
and existing operations
systems
The EdgeView system
scales with the Service Provider or Enterprise and is
available in a redundant, high availability carrier-grade
form factor.
EdgeView Reports Server
EdgeView Reports is an advanced yet
easy-to-use reporting tool that provides valuable VoIP
performance information
to network planners, operators, product managers, executive
management teams and end-users.
The EdgeView Reports server works in conjunction with the
EdgeView VoIP support System and EdgeMarc routers to provide
unprecedented visibility into the performance of today’s
converged networks.
Key features include:
Comprehensive
report library for average mean opinion score, below quality
VoIP minutes, below quality threshold alerts and more On-demand and scheduled reports Dashboard views provide critical real-time performance
statistics
Both the EdgeView VoIP Support
System and the optional EdgeView Reports Server are
delivered in an appliance form
factor and typically installed in the operations center. Console
access is provided through a browser-based GUI. The systems
support multiple, authenticated user accounts with administrator
defined access privileges. They can be used as a stand-alone
management system or as a complement to other network management
systems.
VoIP
network troubleshooting and monitoring
