PS_Services_Color.png Plan, Build, Operate Services

Edgewater Networks Professional Services is a set of a comprehensive suite of value added consultative services designed to help accelerate a customer or partner’s business and quickly maximize the return on their investment in Edgewater Networks Network Edge Orchestration platform.

Make the Most of Your Investment in Edgewater Networks

Overview

Edgewater Networks Plan, Build, Operate Services will focus on driving efficiencies into customer organizations, increasing customer satisfaction, and ensuring market success. By providing access to technology and industry experts Edgewater Networks is enabling our customers get to market in the fastest way possible with the highest ROI without having to build the expertise in house.  Edgewater Networks Services provides just the right skillset at the right time to overcome any obstacles in the marketplace.

Services include:


 

QuickConnect Interoperability Lab

End-users rely on service providers to install and configure new hosted PBX or IP trucking solutions with minimal disruption to their business, and leave behind a fully-functional, well-supported system. The QuickConnect Interoperability Lab is designed to eliminate the potential downtime that can occur during installation due to unfamiliar equipment or untested interoperability, by certifying that equipment works seamlessly with the target network equipment before deployment occurs. Service providers can almost guarantee that their total solution, including EdgeMarc Intelligent Edge solutions, will be installed quickly and without issues. This allows customers to carry on their business-critical operations with minimal disruption, and to enjoy a well-supported solution.

For a complete list of interoperability certifications with PBXs, IP PBXs, and IP phones, click here.

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EdgeView Installs and Upgrades

EdgeView Service Control Center is a vital component that allows service providers to achieve granular monitoring and control over Edgewater Networks Intelligent Edge Solutions. Proper use of EdgeView allows service providers to configure and install EdgeMarc solutions in a record amount of time. Using EdgeView in this way also helps service providers minimize errors and day two support issues. EdgeView must be correctly installed, configured, and maintained in order to provide these benefits to customers and service providers. With experts from Edgewater Networks on tap, service providers can guarantee that this powerful tool is correctly put to use.

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  • Cloud2Edge Complete Conversion

Cloud2Edge Complete is a new, flexible model for taking advantage of all the products and services Edgewater Networks has to offer. It bundles all the tools and services needed for Network Edge Orchestration into a single monthly price.

At the core of Cloud2Edge Complete is the EdgeView Service Control Center. It offers a central interface to manage service quality from the network core to IP endpoints, collect service quality data for reporting and analytics, and troubleshoot and remediate service quality issues.

In addition to the EdgeView components described above, Cloud2Edge Complete includes all concurrent call usage and technical support for quick and easy deployment.

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  • EdgeView Installation or Upgrade Service

EdgeWater Network’s EdgeView Installation or Upgrade Service is appropriate for any customer who has newly purchased EdgeView Service Control Center or is moving to a new software version.

EdgeView Service Control Center is a vital component that allows service providers to achieve granular monitoring and control over Edgewater Networks Intelligent Edge Solutions. 

In order to fully realize the benefits of EdgeView, it is vital that this tool is correctly deployed and configured. Service providers can rely on Edgewater Networks Professional Services to assist in this process.

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  • EdgeView with High Availability Installation or Upgrade Service 

EdgeWater Network’s EdgeView with High Availability Installation or Upgrade Service is appropriate for any customer who has newly purchased EdgeView Service Control Center with our High Availability or Geo Redundancy options or who is moving to a new software version.

EdgeView Service Control Center is a vital component that enables service providers to achieve granular monitoring and control over Edgewater Networks Intelligent Edge Solutions. EdgeView SCC with High Availability (HA) or Geo-Redundancy (GR) can extend this control to the next level by enabling an always-available system with minimal down time. 

In order to fully realize the benefits of EdgeView with High Availability or Geo-Redundancy, it is vital that this tool is correctly deployed and configured. Service providers can rely on Edgewater Networks to assist in this process.

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  • EdgeView Report Server Installation and Configuration Service

EdgeWater Network’s EdgeView Report Server Installation or Upgrade Service is appropriate for any customer who has newly purchased EdgeView Service Control Center’s Report Server option or is moving to a new software version.

EdgeView Report Server is a key element of your EdgeView Service Control Center which enables collection and real-time reporting of the EdgeView system metrics. 

Edgewater Networks will work with you to understand the details of your current EdgeView environment or help you to prepare a new environment to ensure the Report Server installation or upgrade results in the Report Server tool working to its full potential.

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EdgeProtect Remote Installation

Deploying an EdgeProtect Intelligent Edge, or VBP 7301, is the best way for service providers to provide high quality video. By the same token, having an Edgewater Networks expert configure and deploy an EdgeProtect or VBP 7301 system is the best way to ensure that it works as intended on day one, with only a small amount of maintenance during its intended lifecycle. Edgewater Networks helps to drastically speed up the installation and configuration process, and will help ensure that a customer’s videoconferencing solution will work as advertised the first time it is turned on.

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Program Manager

As service providers begin to deploy new solutions from Edgewater Networks, it is important that they are armed with the best knowledge and practices related to that technology. A Program Manager from Edgewater Networks can assist service providers in every aspect of deploying a new solution, including coordinating assets from the service provider and Edgewater Networks itself.

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Technical Account Manager

For service providers who heavily leverage Edgewater Networks Intelligent Edge solutions as part of their product offering, Edgewater Networks offers Technical Account Management (TAM), a proactive, personalized support offering. An assigned TAM will provide a consultative relationship with service providers to make the most out of your partnership with Edgewater Networks

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Resident Engineer

Screening, hiring, and training on-site technical staff can be an expensive proposition—especially if service providers hitch their service offering to a single, specialized solution such as the Edgewater Networks Intelligent Edge. In order to gain a fast ROI while ensuring that expert knowledge is available, outsource technical talent right from the source. The Edgewater Networks Resident Technical Service gives services providers an expert resident technician, available up to 40 hours a week for a specified term. Having an in-house technician from Edgewater Networks eliminates the work associated with vetting and training an engineer, and is less expensive than paying an employee year-round. The resident engineer can be based at any of a service provider's designated sites, and can travel to other sites in order to support daily operations, solve technical problems, and help manage service levels.

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On-Demand Technical Services

When service providers need help in a hurry, Edgewater Networks is there to assist. Configuration problems,
interoperability issues, and other technical woes are problems that tend to require immediate resolution. For immediate short-term needs, Edgewater Networks provides access to our senior technical resources. This On Demand Technical Services offering gives service providers the necessary expertise to resolve these issues quickly. Edgewater Networks On-Demand Technical Services allow current support customers to receive immediate assistance regarding thorny technical issues.

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Free Case Study
How WhiteLabel Communications Took Control of Over 2,000 Intelligent Edges