help-icon-headset.png SUPPORT

title line left dark medium

General Support FAQs

title line right dark medium
title line mobile dark
For Immediate Assistance
If you are looking for immediate assistance, please contact us at (408) 351-7255, or email
Where can I download the latest manuals?
How do I configure the EdgeMarc for SIP Trunking?
• We can help you do that.
• For a step-by-step document, click here: Edgewater_ConfigureEdgeMarcForSIPTrunking
Is there an EdgeMarc troubleshooting guide?
Can the EdgeMarc support multiple Softswitches for redundancy?
• Yes.
• To download the how-to guide, click here: Edgewater_EdgeMarcSupportMultipleSoftswitchesRedundancy
How can I install an EdgeMarc into a network with an existing firewall?
• Yes.
• For the solution, click here: Edgewater_InstallEdgeMarcIntoNetworkWExistingFirewall
Can the EdgeMarc Support failover of VoIP calls if the WAN link fails?

Yes, Edgewater Networks has a feature in our solutions called Survivability that will allow the user to still make external to external calls and also call out to a third party through the LAN-side gateway.

For more information, please refer to the Knowledgebase if you have a current support contract.

To learn how, click here: Edgewater_EdgeMarcSupportFailoverVoIPCallsWANLinkFails


[Free White Paper] Network Edge Orchestration Supporting VoIP Deployment